May 26, 2022  
Policies and Procedures Manual 
    
Policies and Procedures Manual

08:08:12 Information Technology Systems Change Management


Revision Responsibility: Assistant Vice President of Information and Educational/CIO
Responsible Executive Officer: Vice President for Business Affairs

Purpose

Define change management procedures for system changes and deploying new software, software patches, and major updates into the production system environment.


Policy

Definitions
For the purposes of this policy all definitions are defined in the Information Technology Definitions Policy

I. Procedure

  1. Requests
    All requests for new applications, patches and major updates to existing application must be documented via a TSR.
     
  2. Environments
    Each mission critical system such as the ERP system or other institutional core applications must be set up in both a test system, where feasible, and production system environment. This is to allow for functionality, quality assurances, and certification of all updates by the functional user community prior to being scheduled for deployment into the production system environment.
     
  3. Approvals
    All requests must be approved by the Data Trustee prior to outages being scheduled for changes to the production system environment.
     
  4. Outages Outages will be scheduled during windows that best suit the needs of the Institution and comply with the restraints set by other governing agency and authorities (TBR, OIR, State of Tennessee). 11/15; 09/17