Jun 15, 2024  
2023-2024 Catalog and Student Handbook 
2023-2024 Catalog and Student Handbook [ARCHIVED CATALOG]

Workforce Training and Public Service


Division of Workforce Training

The division of Workforce Training provides fast track/short term not for credit training programs at each of the Walters State campus locations. These training programs teach specific skills that individuals need to upgrade for their existing job, or to learn new skills to find a better job. The division coordinates and administers not for credit and non-degree continuing education and vocational courses.

The programs offered are consistent with the mission of Walters State Community College and are designed to meet the needs of individuals, government, industry and the business community. Continuing Education Units (CEU’s) and certificates of achievement are used as a means of recognizing and recording the efforts of individuals who enroll and satisfactorily complete the college’s non-degree activities. These CEU’s carry no credit for degree programs and are separate and distinct from the college’s credit program, which leads to the associate degree. The recording of the CEU’s provides a permanent record of an individual’s participation in non-degree activities and on request a transcript can be provided.

Not for Credit Allied Health Training Programs

Not for Credit Allied Health Training Programs, seminars and conferences are offered to individuals interested in pursuing allied health care training in the ten-county area served by Walters State Community College. Working in collaboration with area doctors, hospitals, EMS agencies and other health care providers, we offer workforce training programs that can provide a career path in the medical field of study. Workforce training programs include: Certified Nurse Assistant, Patient Care Technician/Assistant, Phlebotomy Technician, Registered Dental Assistant, EKG Technician, Clinical Medical Assistant and several AHA certifications, including the BLS for Healthcare Provider and Heartsaver® Bloodborne Pathogens. We also offer courses, seminars and conferences that are designed to refresh, upgrade existing skills, teach new skills and disseminate up-to-date information on current topics and treatments. The Workforce training allied health division will also assist in medical conference planning.

Youth Programs

Serving students from the surrounding ten county area, The Talented and Gifted Program (T.A.G.) has been offered to students, grades five through eight, since 1983. The T.A.G. Program presents approximately 36 different courses geared for and designed to challenge these students in a wide array of subjects, including, but not limited to: chemistry, biology, physics, astronomy, theater, computers, news casting and foreign languages.

Other Programs

The Tennessee Legislature, starting January 2001, mandated the Parents, Children and Divorce education seminar. Divorcing couples, with minor children, are required to attend a parent education seminar. The Parents, Children and Divorce seminar is an approved four-hour parent education seminar meeting the requirements of this law. This program is offered at our campus locations in Greeneville, Morristown and Sevierville. Our objective is to meet and exceed the needs and interests of the communities served by Walters State Community College and we offer a diverse selection of course subjects.

The division of workforce training offers many diverse programs including: Motorcycle Rider Education, Beginning Driver’s Education, Permit to Carry a Firearm, Auctioneering, and many more.

We also have hundreds of “on-line classes” to help students get the training they need on their own timetable.

Continuing Education Units

Walters State Community College uses Continuing Education Units (CEU’s) as a means of recognizing and recording the efforts of individuals who enroll and satisfactorily complete most of the college’s non-degree activities. These CEU’s carry no credit for college degree programs and are a separate and distinct operation from the college’s credit program which leads to the associate degree. The recording of the CEU’s will, however, provide a permanent record of an individual’s participation in non-degree activities.

The Continuing Education Unit is generally defined as follows: 10 contact hours of participation in an organized continuing education activity under responsible sponsorship, capable direction and qualified instruction. Continuing Education Units (CEU’s) will be computed on the basis of one CEU for each 10 hours of contact. Units will be recorded to one decimal point. Thus a student enrolled in a non-degree activity which meets for a total of 12 hours would earn 1.2 CEU’s.

The division of Workforce Training will provide students with an official transcript on request. In cases where an enrollee drops an activity after it has started or otherwise fails to complete it, this report will indicate an unsatisfactory (U) grade. If an enrollee chooses to officially withdraw, the request must be made to the dean of Workforce Training. Only in cases of official withdrawal will an enrollee receive a grade of (W) withdrawal. Enrollees satisfactorily completing a CEU course will receive a grade of (S) Satisfactory.

The value of the CEU is recognized nationally by most organizations. However, there are many boards, organizations and groups who require different designations and requirements. We strive to understand and accommodate those requirements when they occur.

Customized Corporate Training Programs

Reflective of a strong commitment to serve the needs of East Tennessee business and industry with relevant training on state-of-the art equipment, technical assistance, and highly qualified employees, Walters State offers customized corporate training programs. The mission is to identify and satisfy unique business and industry needs.

By contracting with companies at convenient times and locations, the division of workforce training – customized corporate training can provide customized training packages for traditional classroom, on-site facilitation, or on-line delivery. Industrial training packages are offered in technical certifications, supervisory and leadership training, lean manufacturing, computer applications, workplace Spanish, conversational German, mechanical engineering technologies, drafting and design, and other topics. Consulting and training is available to our small business constituents in areas of start-up, web development marketing, managing employees, legal issues, and valuing a business. The staff can also provide on-site consulting on issues of software installation, network troubleshooting, database development, programming, software application assistance and others.

Several exam preparation programs are offered such as the CPS, PHR, SPHR, Residential Contractors Limited License, and others.

General Business and Industry Related Courses

General business topics include management, leadership, telephone communication, accounting/bookkeeping, residential and electrical contractors, human resource, financial planning, real estate principles, office administration skills and more.

Certified Professional Secretary (CPS)

Walters State Community College is a testing site in cooperation with the International Association of Administration Professionals (IAAP) and proctors the international exam on the first Saturday of May and the first Saturday of November. The division of Workforce Training offers the CPS Exam Review Courses to assist in preparing a candidate to take the CPS Examination. The exam includes Part 1 - Office Systems & Technology; Part 2 - Office Administration; and Part 3 - Management. Anyone interested in applying to take the CPS Exam should review the eligibility requirements on the IAAP web site at www.iaap-hq.org and submit the exam application by the required application deadline.

Computer Technology

Computer training and certification programs are available for the general public as well as exclusive customized training programs for industries. Popular application software instruction can be delivered in any of the computer training labs located in Morristown, Sevierville, Greeneville, Tazewell, and the Greeneville-Greene County Center for Technology. Participants will receive training in programming environments, operating systems, and specialized technical programs. The instructors can deliver programs designed for certification programs as well as customize instruction to meet the needs of the participants. Some of the application software taught includes Microsoft Word, Excel, PowerPoint, Access, Outlook, FrontPage and Project. Our programs for Word, Excel, PowerPoint, Outlook, Project and FrontPage utilize the Microsoft Official Curriculum and provide certified instructors for assistant students. When Microsoft introduced the Office User Specialist programs, (M.O.S.), WSCC led the State of Tennessee in instructor certification and has continued staying current as new exams are released. The division of workforce training is designated as the IQ Center for administering the MOS exams. Some programs offer training that will lead to computer industry certification programs such as CompTIA’s A+, Networking +, I-Net+, and others.

The division serves as the CISCO Regional Academy Program leaders in the upper East Tennessee area for the CISCO networking program. As the Regional Academy, the division of workforce training serves as the contact for the local high school programs. Currently, local academies have been established in high schools in Greene, Sevier, Hawkins, Grainger and Sullivan counties. The staff can train students as well as train teachers to become CISCO Certified Authorized Instructors. For more information on establishing a local academy for your high school or for more information on becoming a certified instructor, contact the office at 423-318-2740

In addition to training programs for popular accounting software packages such as Quickbooks, our staff members can provide on-site consulting in computer or accounting issues. Staff members participate in the Certified Pro Advisor program with Intuit.

Hospitality Programs

In partnerships with area Chambers of Commerce, the division of Workforce Training has developed a series of specialized hospitality training seminars. Our programs are designed for all guest contact personnel as well as top level management teams. These seminars will teach participants what service is and how they can implement ways to exceed guest expectations and keep the customer coming back. In addition, this training will also be offered in Spanish.

Non-Credit Certificate Programs

The division of workforce training offers non-credit certificate programs for students to prepare for careers in less than six months in the areas of Professional Administrative Assistant, Accounting Clerk, Drafting Specialist, Human Resource Specialist, Networking Technician, Medical Office Technician, Residential Electricity Technician, Certified Nurse Aide Training (C.N.A.), Construction Technology, Bookkeeping Technology, CNC/Setup Operator, Registered Dental Assistant, Banking Clerk, Industrial Maintenance.

Approvable programs are designed to meet the requirements for a WIA and TRA/TAA participant. For more information, call 423-585-2675.

Greeneville Advanced Manufacturing and Welding Training Building

Vocational and Technical Courses

Numerous workforce training programs are available for advanced manufacturing. Our Welding programs have been certified by the American Welding Society and are in high demand.


Facilities Use Procedures and Policy

The purpose of this policy is to provide a uniform basis by which Walters State can regulate the use of campus property and facilities by affiliated and non-affiliated groups, organizations, and individuals. This policy provides a framework to provide orderly conduct of activities on campus property and in campus facilities and to prevent uses of campus properties and facilities that are contrary to federal, state, or local laws or TBR policies.

Each semester the office of Academic Affairs assigns classrooms for all academic classes held on all campuses of Walters State Community College. Continuing Education and C.E.U. classes are also scheduled using facilities not being used by academic classes. The remaining facilities are available for use with priority given to student activities, then faculty/staff activities, and finally outside groups.

The office of Facilities Scheduling coordinates the scheduling of facilities for all activities. All requests/applications for use of campus facilities or property should be submitted to the Assistant Director of Facilities Scheduling and Auxiliary Services. It shall be the responsibility of the requester and/or applicant to obtain notice of approval or denial of any application submitted. Notices of approval/disapproval will be available from the Assistant Director of Facilities Scheduling and Auxiliary Services. 

Priority for the use of the college facilities is in the following order: 1) credit classes, 2) non-credit classes and programs, 3) college-sponsored activities, 4) all other requests for use. 

Affiliated student groups or student organizations (clubs) who wish to use campus property or facilities for approved activities or events must submit a request though the online facilities system. This request must be submitted at least five (5) business days prior to the event through the group’s club sponsor. Affiliated student groups and student organizations are encouraged to complete the request earlier than five business days in advance for college and organizational planning purposes.

Affiliated entities or affiliated individuals approved to use the campus facilities or property are subject to all WSCC and TBR rules and/or policies and federal, state and local laws. Further, they must adhere to any conditions of facility usage as outlined in this policy or stated by the approving vice president.  


TBR Policy
This policy is intended to comply with TBR Policy 1:03:02:50, Use of Campus Property and Facilities. In the event of a conflict between this Walters State policy and the TBR policy, the TBR policy will control. See TBR Policy on pages 219-223 of this catalog.

Fitness Center

The Fitness Center is a modern well-equipped and well-maintained facility designed to serve Walters State students, faculty and staff.

Priority use of the Fitness Center shall be given to instructional, athletic, and other scheduled college activities. All activities in the Fitness Center require an appropriate supervisor (i.e., instructor, coach, fitness center specialist) to be present.

Once the instruction schedule is established and other college activities are approved, additional activities may be scheduled following authorization through the completion of the “Use of Facilities” form, which would include the requirement of a qualified supervisor during the specified time of use. Use of the Fitness Center is permitted with the understanding that necessary safeguards are to be taken to protect both the individual user and the equipment.

During weekdays (Monday through Friday) when college classes are in session and the Fitness Center is not scheduled for instruction or activities, the Fitness Center may be open, with supervision, for faculty, staff, and students on an unscheduled basis from 7 a.m. until 9 p.m., Monday through Thursdays, and 7 a.m. until 5 p.m. on Fridays.

All individuals using the Center must provide the following information on a “Records of Use” form: the date of use, a signature upon entering the facility, the status of the user (employee, student), and time entered and time exited.

The privilege of personal use extended to college employees does not grant the right to invite outside groups to use the Center on an unscheduled basis. However, the employee may invite individual guests up to two. For purposes of this policy, a retiree from Walters State will be treated as an employee of the college.

In accordance with these procedures, the Campus Police Department should receive appropriate documentation showing that an activity for the Center has been approved.